At some point during their lease period, your tenant may bring concerns to your attention that can vary in subject and severity. Addressing these concerns right away is important to establish a great landlord-tenant relationship and provide tenants with a great renting experience.
Keep reading for examples of common tenant complaints and tips to help you resolve them.
Some of the most common complaints you’ll receive from tenants are maintenance requests. Maintenance-related issues often happen randomly and can negatively impact the rental experience for your tenants if left unaddressed for too long.
According to a recent survey, tenants appreciate a landlord who is willing to respond to maintenance requests quickly and efficiently. When asked what makes a “bad” landlord, 79% of surveyed tenants cited having a landlord who’s rude about making repairs — more than the 65% who responded with a landlord raising the rent.
Platforms like Avail can help you manage repairs with maintenance tracking software. Tenants can easily submit maintenance tickets online and upload photos of any damage, so you won’t have to wait to visit the property before getting started on repairs. You can also communicate with tenants via in-app messaging to keep them informed during the process.
Once the ticket has been resolved, it will automatically be logged in your account. You can also add any associated costs to the ticket in order to track your expenses in the Avail Rental Property Accounting tool.
A tenant may approach you with a noise complaint if you own a multifamily property. There are many reasons why a noise complaint arises, each of which can be resolved differently.
If it’s a one-time complaint about a tenant you’ve enjoyed renting to, a one-on-one conversation to politely request they monitor their noise can be an effective solution. In other cases, you can remind your tenants of the noise clause in your lease and that violating it may result in an eviction.
If you already have a lease in place but want to add a clause on quiet hours, you can use an Avail lawyer-written lease amendment to legally modify an existing lease agreement. All you have to do is input information on the part of the lease you’re amending, send it to your tenants to download and sign, and add your countersign to finalize the document.
For future lease agreements, you can access our lawyer-reviewed lease templates to include a noise clause to reduce noise complaints if not included already.
